Refund policy

You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, with original packaging where applicable, and you need your order confirmation or proof of purchase.

To start a return, email hello@pawtravia.com or WhatsApp +230 5913 4282 with your order number and reason. We will confirm whether the return is accepted and send instructions.

Returns that are accepted should be sent to:
56 Prince of Wales Street
Rose Hill
Mauritius

Please do not post items back until we have confirmed the return.

If your return is accepted after inspection, we refund the original payment method within 10 business days of approval. Bank posting times can add a little longer.

Damaged, defective, or wrong items: contact us as soon as you notice the issue, with photos if possible, so we can put it right.

Non-returnable: opened personal-care items, custom/personalised items, and sale items marked as final sale (if we run them).

Exchanges: return the original item for a refund once approved, then place a new order for the replacement.